The operations manager for phone store groups.
Sales, targets, rotas, people, reviews and reports in one place, with a live podium that keeps every store in the game. It was built inside our own UK phone stores.
Opening to partner groups soon
Today's top sellers
Tuesday 13 OctoberFull leaderboard ›Example data. Names and figures are made up.
Where we are
Three levels. Two cleared.
- Level 1Cleared
Built on the shop floor
Designed with store managers and advisers, around how phone stores really sell.
- Level 2Cleared
Running in real stores
Used across our own stores for sales, targets, rotas and returns.
- Level 3Next
Open to partner groups
Your own private space for your stores and staff, set up for you.
Missed opportunities
See what each store left on the table this month, then share it with the team in one tap.
- Conversion against the region. New, upgrades and home broadband for every store, next to the region or estate rate.
- The gap in pounds. How many sales each store is short, and what they would have earned.
- Footfall and declines. Visitors against expected, plus declines staff log on the spot.
- Every store on one board. Each store in its own colour, side by side.
- WhatsApp snapshot. One tap turns the board into an image for the team WhatsApp group or an email.
- Not a bill. It shows potential to chase, not money anyone owes.
Store 1
| Conv | Sold | Target | Hit | Region | Gap | Missed | |
|---|---|---|---|---|---|---|---|
| New | 4.1% | 38 | 42 | 90.5% | 4.6% | 4.4 | £1,310 |
| Upgrade | 6.2% | 57 | 55 | 103.6% | 5.9% | 2.7 | £0 |
| HBB | 1.3% | 12 | 16 | 75.0% | 1.8% | 4.6 | £874 |
Store 2
| Conv | Sold | Target | Hit | Region | Gap | Missed | |
|---|---|---|---|---|---|---|---|
| New | 4.8% | 47 | 45 | 104.4% | 4.6% | 1.8 | £0 |
| Upgrade | 5.4% | 53 | 58 | 91.4% | 5.9% | 4.9 | £612 |
| HBB | 1.6% | 16 | 18 | 88.9% | 1.8% | 1.7 | £434 |
Example data. Stores and figures are made up.
Everything a store group runs on
An operations manager built for phone store groups, not adapted from a general sales tool. Works on a phone on the shop floor and on the back office PC.
Sales on the shop floor
Log a sale in seconds
Plan, extras and trade-ins, checked against the month's ratecard.
Reads your ratecard as sent
Upload the network's file each month. No retyping. Repeat plans are handled for you.
Compare SKUs
Put up to three plans side by side, with the revenue for each store.
Favourite SKUs
Each adviser keeps up to six go-to plans on their Home screen.
Works when the signal drops
Sales logged with no connection wait on the phone and send when it's back.
Returns that add up
Returned sales come off adviser and store figures. The store manager approves each one.
Targets and performance
Live podium and leaderboards
Day, week and month, with each store in its own colour.
Targets with pace
Every figure shows where it should be by today, not only the month total.
Revenue to the penny
New, upgrades, home broadband, top ups and store collections, each counted by your rules.
Attach rates
Second lines, insurance, broadband and business sales tracked per adviser and per store.
Footfall and conversion
Load footfall and see how many visitors each store turns into sales.
Yesterday's top sellers
The morning view shows who led yesterday and who needs a push today.
Running the team
Rotas you publish
Build the week in private, then publish it to staff when it's ready.
Holidays
Staff request, managers approve, and the rota knows who is off.
Clock in at the store
Staff clock in from their phone within the store. Missed clock outs close themselves.
Shift alerts
Late starts, missed clock outs and long shifts go on the manager's list.
Team reviews
Run one to ones with the adviser's own figures pulled in, then print them.
Tasks and to-dos
A morning to-do list for every manager, and tasks you can hand to any store.
New starter links
Send a link and new staff fill in their own details before day one.
Staff records kept private
HR details are encrypted, and only the right roles can open them.
Checks and control
Agreement checks
Track the checks each sale needs and see which stores fall short.
Lost revenue report
Every return, cancel and deleted sale in one report, with the reason.
Audit trail
See who changed a sale or a setting, and when.
Roles and permissions
Advisers, managers, area managers, office staff and owners each see the right pages.
Rules per store
Switch a network or product on for one store and off for another, from settings.
Office and admin
Data Centre
Sales exports, footfall, timecards, holidays and targets, all loaded in one place.
Screenshot and WhatsApp mode
Turn figures into a clean image and share it to WhatsApp or email.
Reports that print
Performance and review reports laid out for paper as well as screen.
Contract templates
Upload your own staff contract templates and fill them from each person's record.
Useful links
One list of the sites and forms your stores use every day.
Your own private space
Each partner group gets its own separate copy, database and files. No one else sees your data.
Backed up before every update
A full backup runs before each release, so nothing gets lost.
Want Signal Quest for your stores?
Email us and we'll show you round.
hello@signalquest.uk